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Help & FAQs

General

  • Bermuda Laser Clinic is on the second floor of Cedar House, accessible by elevator or stairs. Please wait in the ground floor lobby, and your therapist will escort you. If you have any specific mobility needs, please inform us when booking.

  • To see availability and book a consultation, please go to our online booking link.

  • You can easily cancel or change any appointment using the booking link. If you prefer, notify us via email at info@bermudalaserclinic.com  or call 519-8250. Please note that we have a strict 24-hour cancellation policy, cancellations made less than 24 hours before your treatment will incur a 50% charge of the treatment cost.

  • Yes, as long as they are 18 years or older, they are welcome to wait in our ground-floor lobby while you undergo your treatment.

Treatments

We provide personalised consultations about your skin health treatments. Below are some commonly asked treatment questions and answers that may help.

  • Due to the high-tech nature of our treatments, we need to carry out a one-on-one consultation and a patch test for your safety and to ensure that you are suitable for laser treatments.

  • All first-time clients must undergo a consultation with our advanced laser therapist, who will assess your skin, address your concerns, and discuss your lifestyle to develop a bespoke treatment plan. We do not offer virtual consultations, as in-person assessments are crucial to accurately assess your skin.

    The consultation lasts 15-30 minutes and includes a patch test. A $25 booking fee applies, which will be credited toward your treatment.

  • A patch test is a legal requirement at least 48 hours before your first laser treatment to check for adverse reactions. It helps determine skin suitability and ensures the correct settings for optimal results.

  • Before your treatment, it’s important to follow these guidelines for optimal results. Avoid direct sun exposure for at least 14 days, and refrain from using retinols or exfoliating acids for 3-5 days before your session. Arrive with a clean, makeup-free treatment area. For hair removal, shave the area 24-48 hours prior to your treatment.

  • Neo laser treatment is a straightforward and comfortable procedure. You may experience a mild warming sensation as the laser energy selectively heats targeted areas in the skin without causing adverse effects.

  • Treatments typically take 15-60 minutes depending on the condition you want to be addressed and the treatment area size.

  • The number of treatment sessions vary by individual and condition. A customised plan will be discussed during your first visit. Refer to specific treatments for additional guidelines.

  • There is no downtime after our laser treatments. You may experience mild warming during the procedure and slight redness afterward, which typically fades within hours. You can resume normal activities immediately, but we recommend using sunscreen with SPF 30+ for 14 days post-treatment. Your laser therapist will provide detailed aftercare instructions.

Technology

  • Our laser is FDA-approved to effectively treat over 35 skin conditions, including rosacea, scarring, acne, hyperpigmentation, thread veins, and unwanted hair. It also combats signs of premature aging, minimises skin imperfections, boosts elasticity, and improves overall skin quality by smoothing lumps and bumps, among many other benefits.

  • Laser technology is safe when appropriate settings are used for each skin type, and treatments are performed by a certified professional with an NVQ/ VTCT Level 4 qualification in laser and IPL treatments.  Advances in laser technology have improved safety features, making it crucial to select a laser clinic that regularly services and maintains its equipment to ensure optimal performance and safety.

  • Everyone’s skin is unique and reacts differently to treatments. Some may notice immediate results, while others see gradual improvements that appear over time. Most people typically observe noticeable results after three treatments, with enhanced skin quality after each subsequent session.

  • Skin ages continuously, so after achieving desired results, the time between sessions varies based on genetics, sun exposure, and lifestyle. To maintain results, it’s advisable to have maintenance treatments every six months, wear sunscreen daily, and follow a skincare regimen. Our registered clinical dietitian offers personalised dietary and lifestyle advice at no extra cost during your treatment.

  • Before receiving treatment, you must complete a full medical history form as part of the clinic’s registration process. This helps us review any medical conditions or medications that could contraindicate certain treatments. Your health and well-being are our priority.

  • Laser treatment poses no known risks during pregnancy and breastfeeding, but many physicians advise against it due to increased skin sensitivity during this time. To avoid any potential risks, it's recommended to postpone laser treatments until after delivery and breastfeeding.

  • We treat young adults aged 14 to 17 with a specialised laser treatment called NeoClear. This laser targets vessels that feed sebaceous glands, reducing excess oil and preventing breakouts. It also promotes collagen production, improving acne scars, skin appearance, and pore size. If they are on photo-sensitizing medications like Accutane they should consult their dermatologist before treatment.

    Young adults must be accompanied by an adult or guardian and undergo a patch test 48 hours prior to treatment.

Still Have a Question?

Please get in touch with us through our contact form provided below. Alternatively you can email us directly at info@bermudalaserclinic.com or if you prefer call us on 519-8250, so we can help you with your enquiry.